Log in problems?

[noelleon69]

Just to explain what's the whole process of registrating an account in the forum, changing email address of your account, forgetting your log in password.

Registrating an account
After successfully entering your details and registering an account, the forum will send you an email with an activation link. You have to click on the link to activate your account yourself to complete the registration process before being able to log in.

Changing email address
Similar to the above, the forum will send you an email with a link to verify the email change. At this stage your account is temporary disabled until you have verified the new email. You will not be able to receive pms until you complete the verification process.

Forgetting your log in password
It is recommended that you set a password that you can remember easily, best to use your usual password. In the case that you have forgotten your password, the forum will not be able to retrieve it because passwords are encrypted. Therefore the password has to be reset and you have to change it to your required password after logging in. Once you have requested password to be reset, an email will be sent to you with a link to complete the resetting password process.

Why need these emails?
They are put in place for security purposes. For the registration process, it is to make sure that the one registering is the owner of that email address used to register and also to make sure that you have entered the correct email address as sometimes people tend to have typo errors. As for the changing of email, it is the same as the registration process. And for the forgetting password process, email has to be sent to inform you of the password reset.

Common problem faced
The common problem that members face is that they don't receive the emails from the forum in their inbox. That's due to their email accounts falsely flagging the emails as spam/junk. Most likely they ended up in the spam/junk folder and members with this problem ended up feeling lost on what to do. Members that aren't IT savvy probably wouldn't think of checking the spam/junk folder. The solution to this problem is very simple, just add admin@craversclub.com to your email address book and emails from the forum should escape being dumped into the spam/junk folder. A sure sign that current members are affected is that they don't receive pm notification emails while receiving pms from other members. The forum by default will send pm notifications to your email unless members disable this themselves.

For the not so IT savvy people, please check out the subsequent posts on step by step guides to solve your problem.

[noelleon69]

Didn't receive account activation email?

1) Add admin@craversclub.com to your email address book.

2) Check your spam/junk folder for email from the club (admin@craversclub.com). If it is there and you found it, congrats just click on the activation link in that email. If no email from the club to be found, just proceed to next step.

3) You should see the below screen in the top left corner of the forum. Click on the link circled in red.



4) You should now reach this page (if not use this link: http://craversclub.com/forum/index.php?action=activate). Enter your username/email address and click on the resend activation code button.



5) Check your email inbox for email from the club. Click on the activation link provided in that email. If for some reason you are still not getting the email, please email to admin@craversclub.com.


Didn't receive email change verification/personal message notification email?

1) Add admin@craversclub.com to your email address book.

2) Check your spam/junk folder for email from the club (admin@craversclub.com). If it is there and you found it, congrats just click on the link provided in that email. If for some reason you are still not getting the email, please email to admin@craversclub.com.

[noelleon69]

Forgot your log in password?

1) You should see the below screen in the top left corner of the forum. Click on either links circled in red.



2) You should now reach this page (if not use this link: http://craversclub.com/forum/index.php?action=login). Click on the link circled in red.



3) You should now reach this page (if not use this link: http://craversclub.com/forum/index.php?action=reminder). Enter your username/email address and click on the send button.